Frequently asked questions

How do I book a hotel?

To book a hotel, start by searching for your desired location on our app. Enter your check-in and check-out dates, and select the number of guests. Once you find a hotel that suits your needs, click on it to view more details. You can then choose your room type and proceed to enter your payment information to complete the booking.

What is the cancellation policy?

Our cancellation policy varies by hotel. Generally, you can cancel your booking for free up to 24 hours before your check-in date. However, some hotels may have stricter policies, so it's important to check the specific terms during the booking process. If you need to cancel, you can do so through the app or by contacting customer support.

What payment methods are accepted?

We accept various payment methods including credit cards, debit cards, and PayPal. When booking, you will see the available options for your selected hotel. Ensure that your payment method is valid and has sufficient funds to complete the transaction.

Is there a loyalty program?

Yes, we offer a loyalty program that rewards frequent users with points for every booking. These points can be redeemed for discounts on future stays or exclusive offers. To join, simply sign up through our app and start earning points with your next booking!

How can I contact customer support?

You can reach our customer support team through the app by navigating to the 'Help' section. We offer live chat, email support, and a phone number for urgent inquiries. Our team is available 24/7 to assist you with any questions or issues you may have.

Can I make special requests for my stay?

Yes, you can make special requests such as late check-in, room preferences, or accessibility needs during the booking process. Simply add your requests in the designated field, and we will do our best to accommodate them. However, please note that not all requests can be guaranteed.

What are the check-in and check-out times?

Check-in times typically start at 3 PM, while check-out is usually by 11 AM. However, these times can vary by hotel. If you need to check in early or check out late, please contact the hotel directly to see if they can accommodate your request.

What amenities are included in the rooms?

Room amenities vary by hotel but often include free Wi-Fi, air conditioning, a flat-screen TV, and complimentary toiletries. Some hotels may also offer additional features such as mini-fridges, coffee makers, and room service. Be sure to check the room details for specific amenities before booking.

Do you offer group bookings?

Yes, we offer special rates for group bookings. If you are planning a trip for a large number of guests, please contact our customer support team for assistance. They can help you find the best options and rates for your group.

Are there any travel restrictions I should know about?

Travel restrictions may vary based on your destination and current health guidelines. We recommend checking local government websites for the latest information on travel advisories, quarantine requirements, and health protocols before your trip. Stay informed to ensure a smooth travel experience.

Still have questions?